1. Who we are
CallGuzy HVAC Corporation ("CallGuzy," "we," "us," or "our") provides residential and commercial heating, ventilation, air-conditioning, and refrigeration services. This policy explains how we handle information through the CallGuzy HVAC+R mobile application, callguzy.com, and related customer-service tools.
2. Information we collect
We may collect information you provide, including your name, email address, telephone number, service address, account details, service-request descriptions, equipment details, messages, appointment information, and photos or documents you choose to upload. We also receive basic technical and security information needed to operate the service, such as device, session, login, and error information.
3. Camera, photos, and notifications
With your permission, the app may access your camera or photo library so you can attach images of HVAC or refrigeration equipment to a service request. The app may also request notification permission to provide service-request and appointment updates. You can change these permissions in your device settings. We do not access photos you do not select or capture for the service.
4. Payments
Payments are processed by Stripe. CallGuzy does not store complete payment-card numbers or card security codes in its own database. Stripe may collect and process payment and device information under its own privacy policy and security practices.
5. How we use information
We use information to create and secure accounts; receive, schedule, assign, and complete service requests; communicate with customers and authorized technicians; provide estimates, invoices, receipts, and support; process payments; maintain service history; prevent fraud or misuse; comply with legal obligations; and improve the reliability of our services.
6. How we share information
We share information only as reasonably necessary with authorized CallGuzy personnel, technicians assigned to a service request, and service providers that help us operate the app and business, such as Supabase for application hosting and data services and Stripe for payments. We may also disclose information when required by law, to protect safety or rights, or as part of a business transaction. We do not sell personal information.
7. Data retention and security
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative and technical safeguards, but no internet or storage system can be guaranteed completely secure.
8. Your choices and deletion requests
You may request access to, correction of, or deletion of your personal information or account by emailing info@callguzy.com. We may need to verify your identity and may retain information when required for legal, security, payment, warranty, tax, or recordkeeping purposes. You may also disable camera, photo, or notification permissions in your device settings.
9. Children's privacy
The service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided information should contact us so we can review and remove it as appropriate.
10. Changes and contact
We may update this policy and will post the revised effective date on this page. For privacy questions or requests, contact CallGuzy HVAC Corporation at info@callguzy.com or 929-321-0961.